UCC makes every effort to give all patients the highest level of care, in line with the National Quality Standard for Out-of-Hours healthcare as specified by the Department of Health.

If in the unlikely event you’re not happy with our service or the aspect of care we have provided and you would like to make a formal complaint please contact us using the form below.

Alternatively, please write to use with full details of your complaint and send to –

Urgent Care Cambridgeshire

Chesterton Medical Centre

Union Lane

Cambridge

CB4 1PX

Urgent Care Cambridgeshire operated a complaints procedure to run inline with the NHS Complaints Regulations (2009).

For further information about making a complaint please download our leaflet “Making a Complaint”.

Complaint

If you wish to make a complaint please fill in this form. You will be contacted as soon as possible.
Please fill in all required fields.

Your name

Your email

Phone number

Describe your complaint

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